Return Period: You have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return:
- Your item must be in the same condition that you received it, unworn or unused.
- It should have all the original tags.
- The item must be in its original packaging.
- You'll need to provide the receipt or proof of purchase.
Initiating a Return:
- To start a return, contact us at info@octopusmoodtoy.com.
- If your return request is accepted, you'll receive a return shipping label and instructions on how and where to send your package (via email).
- Items sent back without requesting a return in advance will not be accepted.
Contact for Return Questions: You can always contact us at info@octopusmoodtoy.com for any return-related questions.
Damages and Issues:
- Inspect your order upon reception.
- Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- This allows us to evaluate the issue and make it right.
Exchanges:
- The fastest way to get the desired item is to return the one you have.
- Once the return is accepted, you can make a separate purchase for the new item.
Refunds:
- You will be notified once we receive and inspect your return.
- We will inform you if the refund is approved or not.
- If approved, the refund will be automatically processed to your original payment method.
Refund Processing Time:
Refunds may take up to 20 business days to be processed by your bank or credit card company.
