Return Conditions

At Octopus Mood Toy, we want you to shop with confidence. We offer a simple and hassle-free return policy when the following conditions are met:

• The return or refund request is submitted within 30 days from the date of delivery.
• The product was purchased directly from our official website octopusmoodtoy.com.
• The customer has used the product only in accordance with the care and usage instructions provided on our website or packaging.
• The item must be unused, undamaged, and in its original condition.
• All original packaging, including accessories, tags, or inserts, must be included with the return.
• A valid proof of purchase, such as your order confirmation email or packing slip, must be provided.

Procedure for Returns

To start a return, please contact us at info@octopusmoodtoy.com. Our team will provide you with a return form along with detailed instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping Costs

• If you are returning an item due to remorse such as change of mind or incorrect size choice, you will be responsible for the cost of return shipping.
• If you received a wrong or damaged product, the return shipping costs will be covered by us.
• For your protection, we strongly recommend using a trackable shipping service to ensure your return is safely received.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.